Online Student Grievance Process

Online Student Grievance Process

Students taking online or distance education courses at White Earth Tribal & Community College follow the same Student Grievance Process as students attending classes on campus.

If you have a concern, begin by working through WETCC’s internal grievance process. If the concern cannot be resolved informally, you may submit a formal grievance through WETCC’s Student Grievance Form.

When does NC-SARA apply?

The National Council for State Authorization Reciprocity Agreements, or NC-SARA, provides a complaint process for certain students taking interstate distance education courses.

This process applies to complaints related to WETCC distance education activities offered under SARA to students located in another SARA member state. SARA complaints must first go through WETCC’s institutional complaint process before they can be escalated to the college’s home-state SARA portal entity.

SARA does not handle every type of student concern. Grade disputes and student conduct matters continue to follow WETCC’s own policies and procedures.

Step 1

Complete WETCC’s grievance process

Start with the WETCC office or department closest to your concern and follow the college’s Student Grievance Process.

If the issue cannot be resolved informally, submit a formal grievance through WETCC.

View the Student Grievance Process
Submit a Student Grievance Form

Step 2

If the SARA-related complaint remains unresolved

After you have completed WETCC’s internal grievance process, an eligible SARA-related complaint may be submitted to the Minnesota Office of Higher Education, Minnesota’s SARA State Portal Entity. NC-SARA directs students with unresolved SARA complaints to the portal entity in the institution’s home state.

Minnesota Office of Higher Education

1450 Energy Park Drive, Suite 350
St. Paul, MN 55108

File a Complaint with the Minnesota Office of Higher Education

The Minnesota Office of Higher Education also advises students to bring concerns to their institution first and, for serious concerns, complete the institution’s formal grievance process before filing with the state.

WETCC SARA/Compliance Contact

Laura Driscoll, Provost 
laura.driscoll@wetcc.edu 

Accessibility

If you need this information in an alternate format or need assistance understanding the complaint process, please contact WETCC Student Services.

State and Territory Consumer Complaint Information

Students may also review the state and territory consumer complaint contacts listed below. 

The contact information below is provided as an additional resource. Students should follow the WETCC and SARA complaint procedures described above before using an outside complaint process when applicable. 

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Alabama

Alabama Community College System
Attn: Division of Academic and Student Affairs
PO Box 302130
Montgomery, AL 36130-2130
Phone: 334-293-4500

Alaska

Alaska Commission on Postsecondary Education
PO Box 110505,
Juneau, Alaska 99811-0505
Phone: 907-465-6741

Arizona

Arizona State Board for Private Postsecondary Education 1740 W. Adams St., Suite 3008 Phoenix, AZ 85007 Phone: 602-542-5709  

Arkansas

Arkansas Division of Higher Education 423 Main St., Suite 400 Little Rock, AR 72201-3818 Phone: 501-371-2000  

California

California Department of Consumer Affairs Consumer Information Center 1625 North Market Blvd., Suite N-112 Sacramento, CA 95834 Phone: 833-942-1120  

Colorado

Colorado Department of Higher Education Commission on Higher Education 1600 Broadway, Suite 2200 Denver, CO 80202 Phone: 303-862-3001  

Connecticut

Connecticut Office of Higher Education 450 Columbus Blvd., Suite 707 Hartford, CT 06103-1841 Phone: 860-947-1800

Delaware

Delaware Department of Education The Townsend Building 401 Federal St., Suite 2 Dover, DE 19901-3639 Phone: 302-735-4000

Florida

Florida Department of Education Commission for Independent Education 325 W. Gaines St., Suite 1414 Tallahassee, Florida 32399-0400 Phone: 850-245-0505  

Hawaii

Business Registration Division of the Hawaii Department of Commerce and Consumer Affairs PO Box 40 Honolulu, HI 96810 Phone: 808-586-2727

Idaho

Idaho State Board of Education State Authorization Program Manager PO Box 83720 Boise, ID 83720-0037 Phone: 208-332-1587

Illinois

Illinois Board of Higher Education 1 N. Old State Capitol Plaza, Suite 333 Springfield, IL 62701-1377 Phone: 217-782-2551  

Indiana

Board for Proprietary Education Indiana Commission for Higher Education 101 W. Ohio St., Suite 300 Indianapolis, IN 46204 Phone: 317-464-4400  

Iowa

Iowa College Student Aid Commission 475 SW Fifth St., Suite D Des Moines, IA 50309 Phone: 877-272-4456  

Kansas

The Kansas Board of Regents 1000 SW Jackson St., Suite 520 Topeka, KS 66612-4240 Phone: 785-430-4240

Louisiana

State of Louisiana Board of Regents 1201 N. Third St., Suite 6-200 Baton Rouge, LA 70802 Phone: 225-342-4253

Louisiana Alternate Contact

Office of the Attorney General Consumer Protection Section P.O. Box 94005 Baton Rouge, LA 70804-9005 Phone: 225-326-6464 or 800-351-4889

Maine

Maine Department of Education 23 State House Station Augusta, ME 04333-0023 Phone: 207-624-6600

Maryland

Maryland Higher Education Commission 6 N. Liberty St., 10th Floor Baltimore, MD 21201 Phone: 410-767-3301  

Maryland Alternate Contact

Maryland Office of the Attorney General 200 St. Paul Place Baltimore, MD 21202 Phone: 410-576-6300 or 888-743-0023  

Massachusetts

Massachusetts Department of Higher Education One Ashburton Place, Suite 1401 Boston, MA 02108-1696 Phone: 617-994-6950  

Michigan

Michigan Department of Education PO Box 30008 Lansing, MI 48909 Phone: 517-373-9235  

Minnesota

Minnesota Office of Higher Education 1450 Energy Park Dr., Suite 350 St. Paul, MN 55108 Phone: 651-259-3975 or 800-657-3866  

Mississippi

Mississippi Commission on College Accreditation
3825 Ridgewood Rd.
Jackson, MS 39211
Phone: 601-432-6372

Missouri

Missouri Department of Higher Education & Workforce Development 301 W. High St. Jefferson City, MO 65101 Phone: 573-751-2361  

Montana

Montana University System Office of the Commissioner of Higher Education 560 N. Park Ave. PO Box 203201 Helena, MT 59620-3201 Phone: 406-449-9124  

Nebraska

Nebraska Coordinating Commission for Postsecondary Education ATTN: Complaints PO Box 95005 Lincoln, NE 68509-5005 Phone: 402-471-2847  

Nevada

Nevada Commission on Postsecondary Education 2800 E. St. Louis Avenue Las Vegas, NV 89104 Phone: 702-486-7330  

New Hampshire

New Hampshire Department of Education 101 Pleasant Street Concord, NH 03301-3494 Phone: 603-271-3494  

New Jersey

New Jersey Office of the Secretary of Higher Education ATTN: Complaints P.O. Box 542 Trenton, New Jersey 08625-0542 Phone: 609-292-4310  

New York

New York State Education Department Office of College and University Evaluation 89 Washington Avenue EBA Room 960 Albany, New York 12234 Phone: 518-486-3633  

New Mexico

New Mexico Higher Education Department 2044 Galisteo St., Suite 4 Santa Fe, NM 87505-2100 Phone: 505-476-8400  

North Carolina

North Carolina Post-Secondary Education Complaints 910 Raleigh Road Chapel Hill, NC 27514 Phone: 919-962-4558  

North Carolina Alternate Contact

North Carolina Department of Justice Consumer Protection Division Attorney General’s Office Mail Service Center 9001 Raleigh, NC 27699-9001 Phone: 877-566-7226 or 919-716-6000 (En Espanol 919-716-0058)  

North Dakota

North Dakota University System Core Technology Services 2000 44th St. SW, Suite 301 Fargo, ND 58103

Ohio

Ohio Department of Higher Education 25 South Front Street Columbus, OH 43215 Phone: 614-728-3095  

Oklahoma

Oklahoma State Regents for Higher Education 655 Research Pkwy, Suite 200 Oklahoma City, OK 73104-3603 Phone: 405-225-9100 or 405-225-9142

Oregon

Oregon Higher Education Coordinating Commission 3225 25th Street SE Salem, Oregon 97302 Phone: 503-947-2448  

Pennsylvania

Pennsylvania Department of Education Office of Chief Counsel 333 Market Street, 9th Floor Harrisburg, PA 17126-0333 Phone: 717-783-6788  

Puerto Rico

Puerto Rico Departamento de Estado Consejo de Educacion Superior de Puerto Rico Puerto Rico Council on Higher Ed. PO BOX 9023271 San Juan, PR 00902-3271 Phone: 787-722-2121  

Rhode Island

Rhode Island Office of the Postsecondary Education Commission 560 Jefferson Blvd. Warwick, RI 02886-1304 Phone: 401-736-1100  

South Carolina

South Carolina Commission on Higher Education 1122 Lady Street Suite 300 Columbia, SC 29201 Phone: 803-737-3918  

South Dakota

South Dakota Board of Regents 306 East Capitol Ave Suite 200 Pierre, SD 57501 Phone: 605-773-3455  

Tennessee

Tennessee Higher Education Commission & Student Assistance Corporation Parkway Towers, Suite 1900 404 James Robertson Pkwy Nashville, TN 37243-0830 Phone: 615-741-5293 or 615-253-8857  

Texas

Texas Workforce Commission Career Schools and Colleges-Rm 226-T 101 East 15th Street Austin, TX 78778-0001 Phone: 512-936-3100  

Texas Alternate Contact #1

Texas Higher Education Coordinating Board Office of General Counsel P.O. Box 12788 Austin, TX 78711-2788 Phone: 512-427-6101  

Texas Alternate Contact #2

Texas Office of the Attorney General Consumer Protection Division P.O. Box 12548 Austin, TX 78711-2548  

Utah

Utah System of Higher Education State Board of Regents 60 South 400 West Salt Lake City, UT 84101-1284 Phone: 801-321-7200 or 1-800-418-8757  

Vermont

Vermont Agency of Education 219 North Main St., Suite 402 Barre, VT 05641 Phone: 802-479-1030  

Vermont Alternate Contact

Vermont Attorney General’s Office 109 State Street Montpelier, VT 05609-1001 Phone: 802-828-3171

Virginia

State Council of Higher Education for Virginia James Monroe Building 101 N. 14th St., 10th Floor Richmond, VA 23219 Phone: 804-225-2600

Washington

Washington Student Achievement Council 917 Lakeridge Way SW Olympia, WA 98502 Phone: 360-753-7625

Washington D.C.

Office of the State Superintendent of Education Higher Education Licensure Commission 1050 First St. NE Washington, DC 20002 Phone: 202-724-7860  

West Virginia

Office of the State Superintendent of Education Higher Education Licensure Commission 1050 First St. NE Washington, DC 20002 Phone: 202-724-7860

Wisconsin

Wisconsin Department of Safety and Professional Services Educational Approval Program P.O. Box 8366 Madison, WI 53708-8366 Phone: 608-266-1996

Wyoming

Wyoming Department of Education 122 W. 25th St., Suite E200 Cheyenne, WY 82002 Phone: 307-777-7675  

American Samoa

American Samoa Office of Protection & Advocacy Attn: Dr. Peter Tinitali Executive Office Building Pago Pago, American Samoa 96799 Phone: 684-699-2441  

Guam

Guam Office of Attorney General
287 W O’Brien Dr.
Hagatna, Guam 96910
Phone: 671-475-3324

Northern Mariana Islands

State Higher Education Agency, Northern Marianas College
POB 501250
Saipan MP 96950-1250

Northern Mariana Islands Alternate Contact

Northern Mariana Islands Office of the Attorney General Juan A Sablan Memorial Bldg. Capital Hill Caller Box 10007, Saipan, MP 96950 Phone: 670-234-5498  

U.S. Virgin Islands

Government of the U.S. Virgin Islands Department of Licensing and Consumer Affairs Golden Rock Shopping Center, 3000 Estate Golden Rock, Suite 9, St. Croix, VI 00820 Phone: 340-713-2754